Customer service/ Merchandiser

Description of responsiblities of  the position
1. College degree or above, male or female, CET-4 or above, strong English listening, speaking, reading and writing ability, major in international trade and ralted.
2. Proactive, patient and meticulous, strong sense of responsibility, teamwork spirit, good at communication;
3. Strong ability of organization and coordination, overall planning and execution;
4. Familiar with various office equipment and common office software.

Description of the job
1. Provide good customer service, quickly and accurately reply and deal with inquiries and feedbacks from customers;
2. Properly handle customer complaints and disputes, and participate in customer service satisfaction improvement plan;
3. Undertake and process customer orders, track the progress of orders, and ensure the timely completion of orders;
4. Customer response: customer service before, during and after sales
5. Collect and feedback product information;
6. Sample management and data control.
7. Other tasks assigned by supervisor.